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Service Agreement

Terms and Conditions of Service

Clear, transparent terms governing the operation and usage of Inerpy's cloud infrastructure.

Last updated: August 29, 2026 • Version 3.2

1. Scope and Acceptance of the SaaS License

By provisioning an organization on Inerpy or accessing any module, your enterprise acquires a non-exclusive SaaS subscription license, internally assignable to your authorized team members for operational management.

2. High Availability & Guaranteed SLA (99.9%)

Inerpy guarantees a 99.9% uptime across compute and multi-tenant database clusters. Scheduled maintenance windows are announced at least 72 hours in advance and executed during off-peak operational hours.

3. Account Responsibilities and Billing Terms

Subscriptions are billed based on your selected plan (Starter, Growth, or Enterprise). There are no early cancellation penalties and zero hidden fees for onboarding or setup.

4. Usage Limits and Acceptable Conduct

Using the platform API for distributed denial of service attempts, unauthorized security scanning, or reverse engineering of software binaries is strictly prohibited.

Have questions about our terms?

Our legal and security officers are available to clarify any question.

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